Support
Infographic Artist support covers product questions, MCP failures, data corrections, accessibility issues, harmful or infringing content reports, and privacy requests.
Contact
Email: support@27pm.org
27pm reviews support messages when available, but no response time is guaranteed.
Common questions
How do I use Infographic Artist in ChatGPT?
Open ChatGPT, choose Infographic Artist when available, and ask for a brand atlas search, case study, comparison, graph exploration, original direction, uploaded-image critique, similarity triage, or coaching exercise.
What image formats are supported?
Image critique and similarity tools accept supported ChatGPT file inputs when they are supplied as public short-lived HTTPS file URLs with PNG, JPEG, WebP, or GIF MIME types. Damaged, private, credential-bearing, oversized, or unsupported files may be rejected.
Are uploaded images stored?
No. Infographic Artist accesses ChatGPT-provided short-lived file URLs temporarily for the requested critique or comparison and does not persist uploaded images.
Why did a tool not trigger?
ChatGPT decides when to call tools. Ask for one of the supported workflows by name, provide the needed brief or image, and avoid unrelated actions such as sending email, publishing content, making purchases, or modifying external systems.
Is critique the same as legal trademark clearance?
No. Critique and similarity analysis are design triage. They can highlight visual risks, but they are not legal advice, trademark clearance, or a substitute for professional review.
What should I do when an MCP request fails?
Retry once, simplify the request, confirm the uploaded file is a supported image, remove private or credential-bearing URLs, and include the tool name and approximate request time in a support message if the issue continues.
How do I report harmful or infringing content?
Use the support process and describe the content, why it may be harmful or infringing, the tool used, and enough context to reproduce the concern without sending secrets or confidential client material.
Can I request accessibility support?
Yes. Report the affected page, device, browser, assistive technology if relevant, and the barrier you encountered.
How do I make a privacy request?
Use the support page and label the message as a privacy request. Include only the information needed to identify the request.
Troubleshooting steps
- Confirm the request matches one of the supported Infographic Artist workflows.
- Name the desired tool or workflow explicitly in ChatGPT.
- For image tools, upload a supported image file through ChatGPT instead of pasting private or credential-bearing URLs.
- Retry once after a short pause if ChatGPT or the MCP server reports a transient failure.
- If the issue continues, send a concise support request with the information below.
What to include in a support request
- Tool name or page path.
- Expected result and observed result.
- Approximate request time and time zone.
- Browser or ChatGPT surface used.
- For image issues, file type and size, without attaching confidential artwork unless necessary.
- Screenshots with client secrets and unreleased material removed.
Do not include passwords, API keys, unreleased client artwork, unnecessary personal information, or confidential documents.
Policies
Read the privacy policy and terms of service for data handling, legal boundaries, and permitted use.